Privacy Policy

1. Who is responsible for your information

AstraGreen Lawn Care is responsible for personal information under its control. The owner of AstraGreen Lawn Care acts as the Privacy Officer and is responsible for questions, access requests and complaints relating to this policy.

2. Information we collect

We limit collection to information reasonably needed to respond to inquiries and provide services. This may include:

• Your name, email address and telephone number.
• Information you include in a quote request, such as your service needs, property details and preferred timing.
• Records of communications, quotes, appointments and services provided.
• Basic technical information generated when the website is used, such as IP address, browser type, device information, referring page and website activity.

We do not request payment-card information, government identification numbers or other highly sensitive information through this website.

3. How we use personal information

We use personal information only for purposes a reasonable person would consider appropriate, including to:

• Respond to questions and prepare requested quotes.
• Schedule, provide and follow up on lawn-care and yard-maintenance services.
• Communicate about an existing or requested service.
• Maintain business, safety and customer-service records.
• Protect the website, prevent spam or misuse and understand general website performance.
• Meet legal, tax, insurance or regulatory obligations.

We will not add you to an electronic marketing list without appropriate consent.

4. Consent and your choices

By voluntarily submitting information or contacting us, you consent to collection and use for the purposes explained at the time of collection and in this policy. You may withdraw consent for future optional uses by contacting us, subject to legal or contractual restrictions. Withdrawing consent may prevent us from providing a requested service.

5. No sale or marketing disclosure

AstraGreen Lawn Care does not sell, rent, trade or disclose personal information to unrelated parties for their advertising, marketing or commercial gain.

Limited processing may occur through service providers that help us operate the website and communicate with you. These may include website hosting and security providers, Web3Forms for quote-form delivery, and analytics or technical-service providers. They may process information only to provide services to us and are not authorized by AstraGreen Lawn Care to use it for their own advertising.

We may disclose information if required by law, court order or lawful government request, or when reasonably necessary to protect rights, safety, property or prevent fraud. If the business is reorganized or transferred, appropriate privacy protections will continue to apply to personal information.

6. Forms, cookies and third-party services

Quote-form submissions are processed through Web3Forms and delivered to AstraGreen Lawn Care. Web3Forms may temporarily retain submissions according to its service plan and privacy terms. Information is transmitted using encrypted HTTPS connections.

The website may use essential cookies and analytics technologies to support operation, security and general performance measurement. Embedded Google Maps and links to Facebook or other external services are governed by those providers’ own privacy practices. You can restrict non-essential cookies through your browser settings, although some website functions may be affected.

7. Retention and secure disposal

We retain personal information only as long as reasonably necessary for the purpose for which it was collected, to provide services, resolve issues and meet legal or business-record obligations. When information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it.

8. Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. These measures include limiting access, using reputable service providers and encrypted website connections. No internet transmission or storage system can be guaranteed completely secure, but we work to reduce the risk of loss, misuse, unauthorized access or disclosure.

9. Processing outside British Columbia

Some website, form, hosting or analytics providers may process or store information in another Canadian province, the United States or another jurisdiction. Information processed elsewhere may be subject to the laws and lawful access requirements of that jurisdiction. We select service providers for legitimate operational purposes and limit the information supplied to what is necessary.

10. Access, correction and complaints

You may ask whether we hold personal information about you, request access to it, or ask us to correct inaccurate or incomplete information. We may need to verify your identity before responding. Certain legal exceptions may apply.

You may also raise a concern about our privacy practices. We will review and respond to privacy questions in good faith. If a concern is not resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

11. Children’s information

Our services and website are intended for adults arranging property services. We do not knowingly collect personal information from children. If we learn that a child has submitted personal information, we will take reasonable steps to delete it.

12. Changes to this policy

We may update this policy when our practices, service providers or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date. Material changes will apply prospectively unless otherwise permitted by law.